Privacy Policy

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At Exho (www.exho.fr), the protection of your personal data is a priority. This privacy policy outlines how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable laws.

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1. Data Collected
We collect the following personal data:

Identification Data: Name, surname, address, phone number, email address.

Order Data: Information necessary for processing and delivering your orders.

Payment Data: Payment details (handled by third parties compliant with GDPR, such as Stripe or PayPal).

Technical Data: IP address, browser type, operating system, browsing data (via cookies, with prior consent).

Additional Information:

We receive, collect, and store any information you enter on our website or provide to us in any other way.

We collect the Internet Protocol (IP) address used to connect your computer to the Internet; login; email address; password; information about the computer and connection; and purchase history.

We may use software tools to measure and collect session information, including page response times, the duration of visits to certain pages, information on interactions between pages, and methods used to navigate away from the page.

We also collect personally identifiable information (including name, email address, password, communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profiles.

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2. Purposes of Data Processing
Your personal data is collected for the following purposes:

Order Processing and Delivery: To ensure the tracking and fulfillment of your purchases.

Customer Service: To respond to your inquiries and complaints.

Marketing and Newsletters: To send you offers and promotions (with your prior consent).

Website Improvement: Statistical analysis to optimize your user experience.

Legal Compliance: To comply with our legal and tax obligations.

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3. Legal Basis for Processing
We process your data based on the following legal grounds:

Contract Execution: Processing of your orders and requests.

Consent: For the use of cookies, newsletters, and marketing communications.

Legal Obligation: Retention of data for tax or legal reasons.

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4. Data Retention Period
Your personal data is retained only for the time necessary to fulfill the purposes mentioned above:

Orders: 5 years from the date of the order.

Marketing: Until you withdraw your consent.

Legal Obligations: As required by law.

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5. Data Sharing
We only share your data with:

Service Providers: For payment processing, logistics, or website hosting.

Legal Authorities: If required by law.

Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services. Your data may be stored through Wix.com's data storage, databases, and general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company comply with the standards established by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover. The PCI-DSS requirements help ensure the secure processing of credit card information by our store and its service providers.

All of our service providers are bound by strict confidentiality obligations.

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6. Your Rights
In accordance with the GDPR, you have the following rights:

Access: To consult your personal data.

Rectification: To correct any inaccurate data.

Erasure: To request the deletion of your data (unless necessary to comply with our legal obligations).

Objection: To refuse the use of your data for marketing purposes.

Portability: To retrieve your data in a structured format.

To exercise your rights, please contact us at contact@exho.fr.

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7. Data Security
We implement technical and organizational measures to protect your data from unauthorized access, loss, destruction, or alteration.

Secure Connection: Our website uses the HTTPS protocol and an SSL certificate.

Restricted Access: Data is accessible only to authorized personnel.

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8. Use of Cookies
We use cookies to:

• Ensure the proper functioning of the site.

• Enhance the user experience.

• Perform statistical analyses.

Cookie Management: You can manage your cookie preferences via our banner or your browser settings.

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9. Policy Changes
This privacy policy may be updated to reflect legislative changes or functional changes to our site. We encourage you to review it regularly.

10. Contact
For any questions regarding this policy or your personal data, please contact us:

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Exho

Email: contact@exho.fr

Website: www.exho.fr

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Last updated: 09/01/2025